The Unit

Secure Trace Intelligence Unit is a dedicated casework desk for people who have lost money to online fraud. Every complaint is handled as a documented case file rather than a support ticket: it is reviewed, traced, recorded and reported back to you.

Our analysts follow the movement of funds across banks, payment processors and blockchain networks, build an evidence pack you can present to your bank or to law enforcement, and pursue every practical recovery route available for your case.

We will never ask you to send money to an individual, and no officer will contact you outside your case dashboard to request payment. Recovered funds are released only to the payout details you save in your own account.